Salesforce Support
Save up to 70% with Salesforce Support backed by Salesforce Employees
Started by an incredible Salesforce employee, this initiative trains West Africans to be experts in Salesforce support.
Type of Support:
- Salesforce Administrative Support
- Data Migration
- User Adoption & Training
- AppExchange Products Implementation
- Salesforce Products & Cloud Services
- Data Analyst Services (Salesforce Tableau)
How It Works
Talented West African Trailblazers provide affordable Salesforce Support for your business. The organization is run by a Salesforce employee that provides active mentoring and troubleshooting on the backend to guarantee the results.
Levels of Support
Depending on the level of support needed, there are three options.
CRAWL
Timeframe:
2-3 Months of Support (up to 250 total hours) + 1 Year of Admin Support
Workload:
- Core Clouds (Sales/Service)
- Education & Nonprofit Clouds
- User Adoption & Training
- Data Migration < 50k Records
WALK
Timeframe:
3-6 Months of Support (up to 800 total hours) + 2 Years of Admin Support
Workload:
- Everything listed under CRAWL
- AppExchange or Salesforce Products
- Data Migration < $100k Records
RUN
Timeframe:
Minimum 6 Months, Scope Dependent + 3 Years of Admin Support
Workload:
- Crawl + Walk +
- Ongoing engagement based on new capabilities
- Data Migration (unlimited)
Cost Savings
The average Salesforce Administrator costs $55k-$130k per year with data migration costing an additional $5k to $50k.
However, by working with this initiative, you will pay up to 70% less of these prices.
Quality Assurance
All of the Trailblazers have completed a 1-year internship where they passed Salesforce Certifications and completed real work for organizations. They also received ongoing and continuous mentoring from actual Salesforce employees.
For businesses who hire their services, all of the Trailblazers report and have their work monitored by a Salesforce employee guaranteeing the quality of their services.
For Non-Profits
Is there a non-profit that you want to support? You can do so by sponsoring a West African student for $5,000 to work for a non-profit of your choosing and help them gain real-world Salesforce work experience.
The non-profit will receive free Salesforce support from the student and Salesforce Administration Support for a year.
The student will be paired with a mentor at Salesforce to ensure work is done properly.
The $5,000 donation is tax-deductible.